Legal notice

Last Updated: June 2026

This page contains important information regarding consumer rights, withdrawal requests, and legal notices required under applicable laws.

Please read the information below carefully.

EU CONSUMER RIGHTS

Customers residing within the European Union may benefit from certain consumer rights provided under applicable consumer protection laws.

Nothing contained within CAHETHEL's policies is intended to limit or exclude any mandatory rights granted by applicable law.

RIGHT OF WITHDRAWAL

Eligible customers located within the European Union may have the right to withdraw from a purchase within the legally prescribed withdrawal period.

The availability of this right may depend on the nature of the product purchased, the status of the order, and any applicable legal exceptions.

Requests submitted under the right of withdrawal will be reviewed in accordance with applicable laws and CAHETHEL's policies.

WITHDRAWAL REQUEST FORM

If you wish to exercise your right of withdrawal, please submit your request using the information below.

Please include:

Full Name
Email Address
Order Number
Date of Purchase
Country of Residence
Reason for Request (Optional)

Please submit your request to:

legal@cahethel.com

Once your request has been received, a confirmation email will be sent and our team will review the request in accordance with applicable laws and company policies.

ORDER CANCELLATIONS

Orders may be eligible for cancellation prior to entering production.

Once preparation, production, fulfillment, customization, or shipment has begun, cancellation may no longer be possible.

Customers are encouraged to review all order details carefully before completing their purchase.

RESPONSIBLE PRODUCTION MODEL

CAHETHEL operates a responsible production model designed to reduce unnecessary waste and overproduction.

As a result, certain products may be prepared specifically in response to customer demand rather than maintained as mass-produced inventory.

This production method may affect the availability of cancellations, returns, exchanges, or withdrawal requests where permitted by applicable law.

APPLICABLE LAW

Nothing contained within this page shall limit any rights that consumers may have under mandatory consumer protection legislation applicable in their country of residence.

Where local consumer protection laws provide greater rights than those outlined in CAHETHEL policies, those rights shall remain unaffected.