Shipping policy

At CAHETHEL, every piece is thoughtfully prepared before leaving our global fulfillment network, ensuring it reflects the quality, craftsmanship, and attention to detail that define our brand.

Rather than mass-producing inventory, we prepare each order on demand. This approach allows us to reduce unnecessary waste while maintaining the premium standards behind every collection.

Processing Time

Every order is individually prepared before shipment.

Estimated Processing Time: 1-2 Business Days

During collection launches, holidays, or periods of exceptionally high demand, processing may require additional time. If this occurs, we'll notify you by email.

Estimated Delivery

Once your order has been dispatched, estimated delivery times are:

Shipping Region	Estimated Delivery
Europe	3–10 Business Days
United Kingdom	3–10 Business Days
North America	3–10 Business Days
Oceania	3–10 Business Days
Asia	3–10 Business Days
Rest of World	5–15 Business Days

Delivery estimates begin once your order has been dispatched and may vary depending on customs clearance, carrier operations, destination country, weather conditions, or other unforeseen circumstances affecting international logistics.

Shipping Rates

We believe premium service should be effortless.

A flat shipping rate of €10 applies to eligible orders.

For customers shopping in another currency, shipping charges are automatically converted at checkout using Shopify Markets based on the latest exchange rate.

We also offer Complimentary Delivery on all orders over €150.

If you're shopping in a different currency, the qualifying amount will automatically be converted at checkout using Shopify Markets.

Complimentary Delivery is applied automatically whenever your order qualifies.

Order Tracking

Every order includes fully tracked shipping.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to become available.

Split Shipments

To ensure the most efficient delivery possible, some orders may be shipped in separate packages.

If this occurs, you'll automatically receive tracking information for each shipment.

You'll never be charged additional shipping fees for split deliveries.

Customs & Import Duties

International orders may be subject to customs duties, VAT, import taxes, or handling fees determined by the destination country.

These charges are established by local customs authorities and remain the responsibility of the customer.

Delivery Notice

While most orders arrive within the estimated delivery window, occasional delays may occur due to customs procedures, carrier operations, severe weather conditions, public holidays, or other unforeseen events affecting global logistics.

We carefully monitor every shipment from dispatch to delivery and remain available should you require assistance at any stage of your order.

Incorrect Shipping Information

Please ensure your shipping information is accurate and complete before placing your order.

CAHETHEL cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping details.